FAQ

Q: How much is shipping?

A: Shipping is calculated based on weight. For domestic (US) orders, shipping starts at $3.99 and orders of $75+ receive free shipping. International shipping starts at $8.99 with free shipping on orders of $100+.

Q: Do you ship worldwide?

A: I ship worldwide with the exception of Russia and Commonwealth of Independent States countries (Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) due to lack of complete shipping insurance coverage and high rate of package loss in these countries.

*****Due to COVID-19, USPS has suspended service to some countries. Please check HERE for a list of countries with suspended service.*****

Q: When will I get my order?

A: In-stock items ship within 2 business days (Monday - Friday) unless I am traveling/vending at a convention. All orders are trackable within the US. Domestic orders usually arrive within 3-7 business days of shipping. Tracking availability for international orders varies by country. International orders typically arrive within 2-6 weeks, but delays do happen.

*****Due to COVID-19, international orders are experiencing delays that are beyond my control. Please allow a minimum of eight weeks from the ship date have passed before requesting assistance on undelivered orders.*****

Preorder and backordered items will not ship until the estimated time period stated in the product description. Please note that delays may occur and shipping estimates are not guaranteed.

Q: Do you offer priority / rush shipping?

A: I do not offer rush shipping at this time.

Q: Do you offer insurance on shipping?

A: Insurance is included for all international orders and for all domestic orders over $30.

Q: My tracking number says my package was delivered but it wasn't. What do I do?

A: Please start by checking your tracking number. If the package has been marked as delivered, contact your post office ASAP to see if they have information on your package. Check with roommates, neighbors, and/or apartment management to see if your package was mixed up or picked up by them.

Q: I am an international customer and my tracking number has stopped updating. Is my package lost?

A: Different countries handle the tracking numbers differently, and it can vary on a package by package basis. Most of the time, the tracking number for standard shipping will stop updating once the package has left the US (final scan will say "International Distribution Center") or is received by your country's post system, because it is the prerogative of the destination's postal system whether or not to enter the tracking number into their system. However, your package is fully insured and it is most likely in transit.

If your package does not arrive after 8 weeks of the ship date, please send an email to hello@iamlunasol.com with your order number and I will assist you. Do not wait more than 90 days from the shipping date to contact me. Past this timeframe, orders are ineligible for insurance claim refunds.

Q: I am an international customer and my tracking number is stuck with the status "pre-shipment" or "label created." Is my order lost?

A: It's probably just fine and on its way! This is likely a glitch with USPS. Please visit www.goglobalpost.com/track and input your tracking number for up-to-date tracking info.

Q: Can you combine my shipping if I place multiple orders?

A: Yes! Include a note at checkout with previous order numbers and request combined shipping. Alternatively, email me at hello@iamlunasol.com as soon as possible with your order numbers. If your orders have already shipped, they can't be combined, so please be prompt with requests for combined shipping. If your orders are able to be combined, I will refund any excess shipping charges.

Q: If I order an in-stock item with a preorder item, when will my items ship?

A: Orders containing preorder items will not ship until all items are available to ship. If you need your in-stock items sooner, please purchase them separately.

Q: I accidentally entered the wrong address for my order. What do I do?

A: Please email me at hello@iamlunasol.com as soon as possible with your order numbers and the correct shipping address. If the order has not shipped, I can change the address.

If the order has shipped, I am not responsible for missing orders sent to incorrect or undeliverable addresses provided by the buyer and no refunds will be issued.

If the order is returned to me in good condition, you may purchase additional shipping and have your order reshipped, or you may receive a refund minus the cost of shipping and a 10% restocking fee.

Q: Will you mark international orders with a lower value to avoid customs and/or taxes?

A: No, this is illegal. Buyers are responsible for all taxes and fees associated with their orders.

Orders returned due to unpaid taxes/fees will receive a refund minus the cost of shipping and a 10% restocking fee.

Q: Can I include a gift message or a note with my order?

A: I am unable to include gift messages or written notes with orders. If you are ordering a gift for a third party, please let them know to expect a package from my store.

Q: The product I want is out of stock; will it be restocked?

A: Unless an item has been featured in the "Last Chance" section of the shop, it will usually be restocked. Subscribe to my newsletter at the bottom of this page to get updates on restocks. I also post product updates on my Instagram stories frequently.

Q: Will [item] still be available on [date]?

A: I have no way to predict when items will sell out. Art prints, stickers, and buttons are made in-house and will generally be available again in the future unless stated otherwise. Just because an item is not listed as "last chance" does not mean it is guaranteed to be restocked. If there is an item you wish to purchase, it is best to do so as soon as possible.

Q: Do you offer cancellations, returns, or exchanges?

A: All sales are final and I do not offer cancellations. I do not offer returns or exchanges unless a product is defective or a mistake was made on my end. If there is a problem with your order, please send an email to hello@iamlunasol.com with your order number and photos of any damage or incorrect items within 1 week of delivery, and I will assist you. No exchanges or returns will be allowed past that time.

This applies to preorders and backordered items as well. Please read each listing carefully before purchasing.

For payments via PayPal, in the event that a refund is granted, the refund will have the PayPal fee deducted from your total refund.

Q: Can I put an item on hold?

A: No items will be held without payment.

Q: I accidentally ordered the wrong item / duplicate items by mistake. Can you substitute a different item for me?

A: For record-keeping accuracy, I cannot offer substitutions for any items in your order. However, if you mistakenly order duplicate items, let me know. I can refund you for them so you only receive the quantity you intended to purchase.

Q: Do you use a grading scale for pins?

A: I sort through my inventory to send the best quality pins possible. However, pins may contain minor cosmetic imperfections since they are handmade. If the issue is major, please send me a photo and we will sort out the issue.

Q: Do you offer wholesale orders?

A: I do offer wholesale to select brick-and-mortar shops for in-person sales only. I do not allow my products to be sold by other retailers online. Wholesale orders are subject to a $500 minimum order before shipping. Please send an email to hello@iamlunasol.com with a link to your shop's website and/or social media pages to discuss wholesale orders.

Q: Can I get your artwork tattooed?

A: My tattoo policy is that I allow my art to be used for tattoos under these conditions:

You must first buy the product featuring the artwork
Your tattoo artist may not redistribute the artwork
Your tattoo artist must credit me for the design and tag me (@iamlunasol) on a social media posts featuring the tattoo