Q: How much is shipping?
A: Shipping is calculated based on weight. For domestic (US) orders, shipping starts at $3.60 and orders of $75+ receive free shipping. International shipping starts at $7 with free shipping on orders of $100+.
Q: Do you ship worldwide?
A: I ship worldwide with the exception of Russia and Commonwealth of Independent States countries (Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) due to lack of complete shipping insurance coverage and high rate of package loss in these countries.
Q: When will I get my order?
A: Orders ship within 2 business days (Monday - Friday) unless I am traveling/vending at a convention. All orders are trackable within the US. Domestic orders usually arrive within 3-7 business days of shipping. Tracking availability for international orders varies by country. International orders typically arrive within 2-6 weeks, but delays do happen.
Q: Do you offer priority / rush shipping?
A: I do not offer rush shipping at this time.
Q: Do you offer insurance on shipping?
A: Insurance is included for all international orders and for all domestic orders over $50.
Q: My tracking number says my package was delivered but it wasn't. What do I do?
A: Please start by checking your tracking number. If the package has been marked as delivered, contact your post office ASAP to see if they have information on your package. Check with roommates, neighbors, and/or apartment management to see if your package was mixed up or picked up by them.
Q: I am an international customer and my tracking number has stopped updating. Is my package lost?
A: Different countries handle the tracking numbers differently, and it can vary on a package by package basis. Most of the time, the tracking number for standard shipping will stop updating once the package has left the US (often with a final scan in Chicago or Carol Stream, IL), because it is the prerogative of the destination's postal system whether or not to enter the tracking number into their system. However, your package is fully insured and it is most likely in transit. If your package does not arrive within 6-8 weeks of the ship date, please send an email to email@example.com with your 4 digit order number and I will assist you.
Q: Can you combine my shipping if I place two orders?
A: Please email me at firstname.lastname@example.org as soon as possible with your 4 digit order numbers. If your orders have already shipped, they can't be combined, so please be prompt with requests for combined shipping.
Q: If I order an in-stock item with a preorder item, when will my items ship?
A: Orders containing preorder items will not ship until all items are available to ship. If you need your in-stock items sooner, please purchase them separately.
Q: I accidentally entered the wrong address for my order. What do I do?
A: Please email me at email@example.com as soon as possible with your 4 digit order numbers and the correct shipping address. If the order has not shipped, I can change the address.
If the order has shipped, I am not responsible for missing orders sent to incorrect or undeliverable addresses provided by the buyer and no refunds will be issued.
If the order is returned to me in good condition, you may purchase additional shipping and have your order reshipped, or you may receive a refund minus the cost of shipping.
Q: Will you mark international orders with a lower value to avoid customs and/or taxes?
A: No, this is illegal. Buyers are responsible for all taxes and fees associated with their orders.
Q: The product I want is out of stock; will it be restocked?
A: Unless an item has been featured in the "Last Chance" section of the shop, it will usually be restocked. Subscribe to my newsletter at the bottom of this page to get updates on restocks. I also post product updates on my Instagram stories frequently.
Q: Do you offer cancellations, returns, or exchanges?
A: All sales are final and I do not offer cancellations, returns, or exchanges. This applies to preorders as well. Please read each listing carefully before purchasing. If there is a problem with your order, please email me at firstname.lastname@example.org as soon as possible with your concern so I can assist you. For payments via PayPal, in the event that a refund is granted, the refund will have the PayPal fee deducted from your total refund.
Q: Do you use a grading scale for pins?
A: I sort through my inventory to send the best quality pins possible. However, pins may contain minor cosmetic imperfections since they are handmade. If the issue is major, please send me a photo and we will sort out the issue.
Q: Do you offer wholesale orders?
A: Wholesale orders are available for brick and mortar stores only. No online sales or sales at events, conventions, or fairs is permitted. Please email me at email@example.com for more details.