FAQ

Q: How much is shipping?

A: Shipping is calculated based on weight. For domestic (US) orders, shipping starts at $3.50 and orders of $75+ receive free shipping. Upgrades to priority mail are available. International shipping starts at $8 with free shipping on orders of $100+. 

--

Q: When will I get my order?

A: Orders ship within 2 business days unless I am traveling/vending at a convention. All orders are trackable within the US. Domestic orders usually arrive within 3-7 business days of shipping. Tracking availability for international orders varies by country. International orders typically arrive within 2-6 weeks, but delays do happen. 

--

Q: Do you offer priority / rush shipping?

A:US customers may upgrade to priority shipping. Priority international shipping is not available.

--

Q: Do you offer insurance on shipping?

A: Insurance is included for all international orders and for all domestic orders over $50. 

--

Q: My tracking number says my package was delivered but it wasn't. What do I do?

A: Please start by checking your tracking number. If the package has been marked as delivered, contact your post office ASAP to see if they have information on your package. Check with roommates, neighbors, and/or apartment management to see if your package was mixed up or picked up by them.

--

Q: Can you combine my shipping if I place two orders?

A: Please email me at hello@iamlunasol.com as soon as possible with your 4 digit order numbers. If your orders have already shipped, they can't be combined, so please be prompt with requests for combined shipping.

--

Q: If I order an in-stock item with a preorder item, when will my items ship?

A: Orders containing preorder items will not ship until all items are available to ship. If you need your in-stock items sooner, please purchase them separately.

--

Q: I accidentally entered the wrong address for my order. What do I do?

A: Please email me at hello@iamlunasol.com as soon as possible with your 4 digit order numbers and the correct shipping address. If the order has not shipped, I can change the address. 

If the order has shipped, I am not responsible for missing orders sent to incorrect or undeliverable addresses provided by the buyer and no refunds will be issued.  

If the order is returned to me in good condition, you may purchase additional shipping and have your order reshipped, or you may receive a refund minus the cost of shipping. 

--

Q: Will you mark international orders with a lower value to avoid customs and/or taxes? 

A: No, this is illegal. Buyers are responsible for all taxes and fees associated with their orders. 

--

Q: I am an international customer and my shipping notification did not contain a tracking number. Why not?

A: Standard international shipping uses a "customs number" which is technically not a tracking number, so my automated shipping notification system doesn't include it. Different countries handle the number differently, and it can vary on a package by package basis. Sometimes they'll track all the way to your door, but more often, the tracking does not get updated once the package has left the United States, despite being in transit. If you'd like your customs number, email me at hello@iamlunasol.com with your 4 digit order number and I'll provide it to you.

--

Q: The product I want is out of stock; will it be restocked?

A: Unless an item has been featured in the "Last Chance" section of the shop, it will usually be restocked. Subscribe to my newsletter at the bottom of this page to get updates on restocks. I also post product updates on my Instagram stories frequently. 

--

Q: Do you offer cancellations, returns, or exchanges?

A: All sales are final and I do not offer cancellations, returns, or exchanges. Please read each listing carefully before purchasing. If there is a problem with your order, please email me at hello@iamlunasol.com as soon as possible with your concern so I can assist you.

--

Q: Do you use a grading scale for pins?

A: I sort through my inventory to send the best quality pins possible. However, pins may contain minor cosmetic imperfections since they are handmade. If the issue is major, please send me a photo and we will sort out the issue.

--

Q: Do you offer wholesale orders?

A: Wholesale orders are available for brick and mortar stores only. No online sales or sales at events, conventions, or fairs is permitted. Please email me at hello@iamlunasol.com for more details.